Privacy Policy — How jetbaj Protects Your Data

When you create a jetbaj account, we collect your full legal name, date of birth, mobile phone number, and any other information you provide during the registration process. This data is used to create and manage your account, verify your identity, and ensure you meet the minimum age requirement of 21 years.

As part of our Know Your Customer (KYC) obligations, we may collect copies of government-issued photo identification (such as a National Identity Card, passport, or driving licence), proof of mobile number ownership, and documentation confirming ownership of your payment method (bKash, Nagad, Rocket, or Upay account). These documents are stored securely and used solely for verification purposes.

We collect records of all deposits, withdrawals, and in-platform transactions associated with your account, including the payment method used, transaction amounts in Bangladeshi Taka (BDT), transaction timestamps, and reference numbers. We do not store full payment method credentials; payment processing is handled directly by bKash, Nagad, Rocket, and Upay via their secure APIs.

We automatically collect data about how you use the jetbaj platform, including the games you play, bets you place, session duration, pages visited, clicks, and in-platform actions. This data helps us improve the platform experience, personalise content, detect unusual activity, and identify potential responsible gaming concerns.

When you access jetbaj, our servers automatically record your IP address, device type and model, operating system, browser type and version, time zone, and connection data. This information is used for security monitoring, fraud prevention, and ensuring platform compatibility across the range of devices used by players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other regions of Bangladesh.

If you contact our support team — whether via live chat, email, or any other channel — we retain a record of your enquiry, the content of your communications, and our responses. This allows us to track open issues, maintain service quality, and provide consistent support across interactions.

Where you have given your consent, jetbaj may send you promotional messages about bonuses, new games, seasonal offers (such as Eid specials, Pohela Boishakh promotions, or BPL cricket season offers), and other platform updates via SMS or in-platform notifications. You may withdraw your consent to receive marketing communications at any time by updating your account preferences or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

jetbaj uses automated systems to detect potentially fraudulent activity, unusual betting patterns, and responsible gaming indicators. Where an automated process results in a decision that significantly affects your account (such as a temporary restriction or a request for additional verification), you have the right to request a human review of that decision by contacting our support team.

To process your deposits and withdrawals, we share necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket (Dutch-Bangla Bank), or Upay. Each of these providers operates under its own privacy policy and is responsible for the security of data processed through its systems. jetbaj does not receive or store your full mobile banking credentials.

The games available on jetbaj are supplied by licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. Your in-game activity data (such as bets placed, game results, and session data) may be processed by these providers' systems as part of game delivery. These providers are contractually required to maintain appropriate data security standards.

jetbaj may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so, where disclosure is necessary to prevent or detect crime, or where it is required to protect the rights, property, or safety of jetbaj, our players, or the general public. Such disclosures are made strictly on a need-to-know basis and in compliance with applicable legal requirements.

We engage carefully selected third-party service providers to assist with platform operations, including cloud hosting, data analytics, fraud detection, customer support tooling, and communications infrastructure. All such providers are bound by data processing agreements that require them to process your data only on our documented instructions and to maintain appropriate security measures.

Cookies are small text files placed on your device when you visit the jetbaj platform. They allow us to recognise your device on return visits, maintain your session while you are logged in, remember your preferences, and collect aggregate analytics data about how players use the platform.

Strictly Necessary: These cookies are essential for the platform to function. They manage your login session and keep your account secure. They cannot be disabled without impairing your ability to use jetbaj. Functional: These remember your preferences and settings to personalise your experience. Analytics: These collect anonymised data about how players navigate the platform, helping us identify areas for improvement. Security: These help us detect and prevent fraudulent logins and suspicious activity on your account.

You can control and manage cookies through your mobile browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when cookies are being set. Please be aware that disabling strictly necessary cookies will affect your ability to log in and use core platform features. Disabling analytics cookies will not affect your gameplay experience.

You have the right to request a copy of the personal data jetbaj holds about you. We will respond to verified access requests within a reasonable timeframe. We may ask you to provide proof of identity before releasing any data to ensure we do not disclose your information to an unauthorised person.

If any personal data held by jetbaj is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details (such as your registered mobile number) directly through your account settings. For changes to identity-level data such as your legal name or date of birth, you will be required to submit supporting documentation.

You may request that jetbaj delete your personal data. Please note that we are not always able to fulfil erasure requests in full — for example, where we are required to retain data to comply with legal obligations (such as AML record-keeping), to resolve disputes, or to enforce our Terms and Conditions. We will inform you of the extent to which your erasure request can be satisfied.

You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and a determination is pending. Where processing is restricted, we will continue to store your data but will not actively use it until the restriction is lifted.

Where jetbaj processes your personal data on the basis of legitimate interest, you have the right to object to that processing. We will consider your objection and either cease the processing or provide you with compelling legitimate grounds for continuing it. You also have an unconditional right to object to processing of your data for direct marketing purposes.

Where jetbaj processes your data based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent, update your account notification preferences or contact support.